POLICY

Our policy

·         ALL SALES ARE FINAL!

·         For those who don’t understand what that means… we do NOT offer refunds!

·         Orders may be placed through our website or direct messages.

·         Customers are permitted to inspect their orders upon delivery while the courier is present at the door.

·         Once payment is received by the courier, REFUNDS and EXCHANGES will not be provided (unless in special cases or exceptions).

·         RETURNS are only accepted while the courier is present (at door), with shipping costs paid by the customer.

Damages and issues

·         Please thoroughly inspect your order upon reception and contact us IMMEDIATELY if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue.

Exchange

·         We don’t offer exchanges because all items sold are limited and to protect us.

·         PROTECT US FROM (theft – people not returning the correct item to us – exchange used items – etc.).

Refund

·         Refunds are only given to damaged products or items

·         You can always contact us for any return questions.

Exceptions / non-returnable items

·         Please get in touch if you have questions or concerns about your specific item.

·         PLEASE NOTE. We do not accept ANY refunds on used products.

·         If you made a mistake while purchasing contact us and we will do our best to help.

·         Unfortunately, we cannot accept returns on "SALE ITEMS".

Accepted refunds

·         If your refund request is accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

·         If approved, you’ll be automatically refunded on your original payment method within 10 business days.

·         Refunds via (Telda – InstaPay – Vodafone Cash)

·         If more than 15 business days have passed since we’ve approved your return, please contact us.

 

Shipping policy

Our policy

·        Please allow 24 hours or less to fulfil your order and an additional 1-3 shipping days on priority shipping.

·         If you still haven’t received anything then contact us.

·         Please note, if you purchase during a pre-order, shipping times will differ and will likely take a few days to 1 week to be shipped. This is a general baseline, not an official shipping deadline.